Changes in technology are allowing small businesses to level the playing field with larger companies. Communication tools are superior and more affordable than they once were. This is especially true of cloud communication services. Is your business taking advantage of the mobility tools available? Below are a few tips on how mobility tools can help … Continue reading “Mobility Tips for Small Businesses”
For many of your customers, your contact center might be their first and only impression of your business. If you evaluated your contact center today, would you feel comfortable with that? Below are a few helpful hints to ensure your contact center is leaving a lasting, positive impression on your customers. Convey Knowledge Ensure that … Continue reading “4 Tips for a Successful Contact Center”
It’s likely that your hotel already knows that VoIP would be a more cost effective communication service than an on premise phone system. This is absolutely true, Cloud PBX is cost effective when compared with an on premise phone system. However, the cost saving benefits are only the beginning. There are several features available that … Continue reading “5 Cloud PBX Features that Your Hotel Can Benefit From”
On-premise phone systems are becoming a thing of the past. Businesses are demanding unified communication and reliability that simply cannot be provided using on premise PBX. Has your company made the move? If the answer is no, likely your reasoning is that your current on premise system works just fine. However, are there issues limiting … Continue reading “Key Benefits of Using Cloud PBX”
Trends change daily. How does your business stay relevant in the ever-changing marketplace? Take a look at the current trends in cloud communication services to see if your business is keeping up. Integration Long gone are the days of multiple solutions for your communication needs. Optivon provides Cloud PBX, Cloud ACD, and our mobile application, … Continue reading “Cloud Communication Trends”
Is your business running on outdated technology?It might have more of a negative impact than you think. Change is difficult, especially if you feel your current technology is functioning without complaint. Below are 4 motivations to make the upgrade as soon as possible. 1. Employee Retention Millennials make up the largest group in today’s workforce … Continue reading “4 Ways Outdated Technology is Hurting Your Business”
The ability to work from home is an attractive feature in today’s job market. Many companies are adding this as an option for both entry level and senior employees. While there are many cost saving benefits to having remote employees – such as reducing the cost of office space and holding a higher employee retention … Continue reading “Tips to Help Your Remote Employees Succeed”
There are a plethora of articles out about Unified Communications (UC). This one does a great job of detailing what UC is, UC’s most important features, and how we are going to see UC impact businesses in the future. Let us know what you think about the Unified Communication trend on our facebook.
Cloud Automatic Call Distributor (ACD) is a vital tool for a business communications suite. It gives your business the ability to manage a large volume of calls, without sacrificing customer service. Supervisors can set up Multi Line Hunt Groups (MLHG) based on agent specialty, shift, etc. Cloud ACD routes calls to MLHGs based on customer … Continue reading “The Beginner’s Guide to Cloud ACD”
Communication is the cornerstone of your business – interoffice communication, communication to your clients, and most importantly, communication to potential clients. Every interaction is important and often businesses only have one opportunity to leave a lasting impression. Don’t let your outdated phone system get in the way of creating client relationships. Optivon’s Accession is a … Continue reading “Essential Steps to Improving Communication”