Phone Number



SIP Trunking

Upgrade to IP Trunking or SIP trunking to receive significant savings.

Cloud ACD

A vital tool for any business communications suite.

Cloud PBX Solutions

Market leaders in the use of cloud computing since 2004.

Cloud ACD

Cloud Automatic Call Distributor (ACD) is a vital tool for a business communications suite.  Cloud ACD is suitable for small businesses that need supervisory and agent features in addition to call queuing. Cloud ACD provides customers with a supervisor’s dashboard that displays calls in queue and agent activity, and allows supervisors to view and download detailed statistics or generate reports.



The Call Center Solution

Optivon Cloud ACD Solution for call centers helps you deliver outstanding customer experiences. It gives your business the ability to manage a large volume of calls, without sacrificing customer service.

Supervisors can set up Multi Line Hunt Groups (MLHG) based on agent specialty, shift, etc. Cloud ACD routes calls to MLHGs based on customer choice or availability.

Agents can log onto their web portal to view a dashboard called the CommPortal. The CommPortal shows agents’ availability, any current calls in the queue, and the order of the agents in the queue. Agents and supervisors are able to customize settings such as availability, and position in the queue.

Cloud ACD Benefits

Cloud ACD is built for call centers looking to convert more leads and/or have increased control over their team.  Below is a breakdown in benefits:

  • Multi-line Hunt Group Call Routing –ring all, linear, circular, round robin, longest idle.
  • Configurable Agents States.
  • Monitor, Barge- In and Whisper Action for Supervisors.
  • Supervisors Dashboard offering reports, stats, and more.
  • Integrated Agent Dashboard.
  • Multi Queue Membership.
  • On Hold Music or Message Features
  • Integrates into CRMs

Our Partners